Rob is President of SNAPPS, whose claim to fame over the past ten years changes every time he sits down to think about it. The firm serves large global enterprises, helping out with their high-end Domino, Sametime and Quick-whatever deployments. That's business-speak for "they're not cheap". For a couple years now, the company has been the IBM Design Partner for QuickPlace and Quickr 8.0, and was engaged by IBM to develop all the templates that shipped with Quickr 8.0 in June 2007. As if being knee-deep in customers wasn't enough, Rob produces Collaboration University -- a proud sponsor of ILUG this year. So seriously, he's not very talented at all when it comes to code. He tries to make up for it with an uncanny ability to explain it on stage in real people terms...so give him a break and have a laugh. When he's not delivering speeches, he likes to travel with his lovely wife, enough anyway to come to your beautiful country for nine days so as to work for an hour and write it off! Oh and the picture...imagine a beard, really.