Drafted in to design an intranet, with no previous experience, in 2000, Phil was given a Learn Notes and Domino in 21 Days text book and a seat in the corner. Eight years later and he's still learning Notes along with Sametime, Connections and Quickr to provide collaborative solutions. You'll learn how Trailfinders, Europe's largest independent travel agency, uses Lotus technology to support their intranet, website, collaboration strategy and knowledge sharing efforts. You'll either be able to take away some good ideas or tell Phil where he's been going wrong all this time. Phil is an IBM Certified Application Developer (ND7) and part-time (i.e. reluctant) administrator, who thrives on providing innovative solutions.